You can check if you have a Business Validation SSL Certificate by looking at the attributes of your SSL Certificate. Please open the two screenshots on the right in order to see where you can find the information about the validation type of your SSL Certificate.
Different SSL Certificate brands have different Business Validation procedures. Please read the section that applies to your SSL Certificate brand below.
You need to provide information about your company and your company’s phone number as a part of the Business Validation process. There are three ways to do that. You don’t have to do all three. Doing just one of them will allow you to pass the Business Validation.
1.1) The first way is to provide your DUNS number to Comodo. You can get your company’s DUNS number from this website: https://www.dandb.com/. If Comodo gets back to you and says that your DUNS listing does not contain a phone number, then you need to contact Dun & Bradstreet (at https://www.dandb.com/) and ask them to add your company’s phone number to their “business directory and on the report”.
1.2) If you don’t have a DUNS number, then the other thing which you can do is to provide your company’s Articles of Incorporation, or Government Issued Business License, or your local organization number. Please make sure that the documents that you provide have your company’s registration number so that Comodo can check your company with your country’s governmental directories (e.g.: Corporation Division, Companies House, Department of State, etc). Please note that Comodo will be looking to see your company’s phone number listed there as well. Not all governmental directories have the companies phone numbers. If the governmental directory allows you to call them, email them, or use their website to add your phone number, then please go ahead and do that.
1.3) If the above two options (1.1 and 1.2) don’t work for you, then the third and last option to validate your company and your phone number is to ask a CPA (Certified Public Accountant), or a Latin Notary, or an Attorney (Lawyer) to write, sign and send a letter to Comodo where they confirm your company name, address and phone number. You can find the sample letters here:
– Sample Accountant Letter
– Sample Form Legal Opinion Letter
Please provide any of the above information (from points 1.1, 1.2, or 1.3) by contacting Comodo at https://www.comodoca.com/en-us/support/. Click on “Submit a ticket here”, select Validation Department and submit your request. Please mention your “Partner Order ID” in your message. You can find your “Partner Order ID” on the details page of your SSL Certificate inside your SSL Dragon account. See screenshot on the right.
If you do not hear from Comodo in the next 3 days after you email them the information from above, then please call +1 (888) 266-6361 (Ext 4) to check the status of your SSL Certificate with Comodo. When you talk to them, you will need to provide them your “Partner Order ID”.
Thawte, GeoTrust, Symantec/VeriSign
If you bought a Business Validation SSL Certificate with Thawte, GeoTrust, Symantec/VeriSign, then the certificate authority will work on validating the legal existence of your company via local public databases, as a part of the Business Validation process. This may take between 1-3 working days. Please wait until one of the certificate authority representatives contacts you about any additional information that they may need you to provide them.
If you do not hear from the Certificate Authority representatives in the next 5-7 days, then please call +1 (520) 477-3152 (Ext 2) to check the status of your SSL Certificate with the Certificate Authority. Please note that Thawte, GeoTrust, Symantec/VeriSign are all owned by Symanec, and they all have the same phone number provided above. When you talk to them, you will need to provide the “Partner Order ID”, which you can find on the details page of your SSL Certificate inside your SSL Dragon account. See screenshot on the right.