It is possible that this situation happened to you too. You ordered a Comodo InstantSSL with Free EV, you passed the Extended Validation process, Comodo sent you an email where they told you that your certificate was issued successfully, and when you install your Comodo InstantSSL with Free EV, your website shows as secured by an SSL, but doesn’t show a green bar and doesn’t show your company name in the URL bar as it should. Here’s why:
The Comodo InstantSSL with Free EV comes in two parts:
1) Comodo InstantSSL – which is a Business Validation certificate;
2) The “Free EV” part of the certificate – which is an Extended Validation (Green Bar) SSL certificate.
Comodo issues both parts of the certificate and offers them to us. Sometimes Comodo issues the Comodo InstantSSL (Business Validation) certificate first, and then the “Free EV” certificate comes several hours later.
So as Comodo announced you about the certificate being issued, you probably got it and installed it on your website. The thing is that you got the Comodo InstantSSL (Business Validation) certificate and installed it, and that is why your website doesn’t show a green bar and your company name in the browser’s URL bar.
Once you notify us about this problem, we place an internal request in our system, and we double check if the “Free EV” certificate was offered to us. If we find that the “Free EV” certificate was issued and reached our system, then we announce you about that, and you have to go to your SSL Dragon account and get your updated “Free EV” certificate from there.
If we see that the “Free EV” certificate did not reach our system yet, then we place an internal request with Comodo for them to provide the “Free EV” certificate to us, and it usually takes a few hours for the “Free EV” certificate to come up. When that happens, your current Comodo InstantSSL (Business Validation) certificate is automatically replaced with the “Free EV” certificate, and we send you an email message notifying you about that.