How to pass the Organization Validation for my SSL Certificate?

Tuesday, April 25th, 2017

bv2bv1You can check if you have an Organization Validation SSL Certificate by looking at the attributes of your SSL Certificate. Business Validation equals to Organization Validation. This being said, wherever you see “Business Validation” it also means “Organization Validation”. Please open the two screenshots on the right in order to see where you can find the information about the validation type of your SSL Certificate.

Different SSL Certificate brands have different Organization Validation procedures. Please read the section that applies to your SSL Certificate brand below.

Comodo

You need to provide information about your organization and your organization’s phone number as a part of the Organization Validation process. There are three ways to do that. You don’t have to do all three. Doing just one of them will allow you to pass the Organization Validation.

1.1) The first way is to provide your DUNS number to Comodo. You can get your organization’s DUNS number from this website: https://www.dandb.com/. If Comodo gets back to you and says that your DUNS listing does not contain a phone number, then you need to contact Dun & Bradstreet (at https://www.dandb.com/) and ask them to add your organization’s phone number to their “business / organization directory and on the report”.

1.2) If you don’t have a DUNS number, then you need to provide your organization’s Articles of Incorporation, or Government Issued License, or your local organization number. Please make sure that the documents that you provide have your organization’s registration number so that Comodo can check your organization with your country’s governmental directories (e.g.: Corporation Division, Companies House, Department of State, etc). Please note that Comodo will be looking to see your organization’s phone number listed there as well. Not all governmental directories have the companies phone numbers. If the governmental directory allows you to call them, email them, or use their website to add your phone number, then please go ahead and do that.

1.3) If the above two options (1.1 and 1.2) don’t work for you, then the third and last option to validate your organization and your phone number is to ask a CPA (Certified Public Accountant), or a Latin Notary, or an Attorney (Lawyer) to write, sign and send a letter to Comodo where they confirm your organization name, address and phone number. You can find the sample letters below:
– Sample Accountant Letter
– Sample Form Legal Opinion Letter
– Sample Form Legal Opinion Letter for Government Organization

partner-order-idPlease provide any of the above information (from points 1.1, 1.2, or 1.3) by contacting Comodo at https://www.comodoca.com/en-us/support/. Click on “Submit a ticket here”, select Validation Department and submit your request. Please mention your “Partner Order ID” in your message. You can find your “Partner Order ID” on the details page of your SSL Certificate inside your SSL Dragon account. See screenshot on the right.

If you do not hear from Comodo in the next 3 days after you email them the information from above, then please call +1 (888) 266-6361 (Ext 4) to check the status of your SSL Certificate with Comodo. When you talk to them, you will need to provide them your “Partner Order ID”.

Thawte, GeoTrust, Symantec/VeriSign

If you bought an Organization Validation SSL Certificate with Thawte, GeoTrust, Symantec/VeriSign, then the certificate authority will work on validating the legal existence of your organization via local public databases, as a part of the Organization Validation process. This may take between 1-3 working days. Please wait until one of the certificate authority representatives contacts you about any additional information that they may need you to provide them.

partner-order-idIf you do not hear from the Certificate Authority representatives in the next 5-7 days, then please call +1 (520) 477-3152 (Ext 2) to check the status of your SSL Certificate with the Certificate Authority. Please note that Thawte, GeoTrust, Symantec/VeriSign are all owned by Symantec, and they all have the same phone number provided above.  When you talk to them, you will need to provide the “Partner Order ID”, which you can find on the details page of your SSL Certificate inside your SSL Dragon account. See screenshot on the right.