Comodo/Sectigo Code Signing Certificates can be configured for a Business or for an Individual. If you configured your certificate as an individual, then you can go directly to the middle of this article, to the section called “Validation for Individuals”, where you will find detailed information about how to pass the validation as an individual. If you configured your certificate as company, then please continue reading.
Please send the necessary forms described below to Comodo/Sectigo by opening a ticket with Comodo/Sectigo Validation Center at https://sectigo.com/about/contact. Click on “Submit a ticket here”, select Validation Department and submit your request. Please mention your “Partner Order ID” in your message.
I. New Orders
STEP 1: Business Validation
To pass Business validation, you may have to provide an official registration document, such as Business License, Article of Incorporation, and or Registration application.
Here are the BV options:
A. No paperwork. Your company’s legal existence will be checked via public government database using your company name and your unique Registration/Identification number OR via verified public 3rd party databases, such as GLEIF, Duns & Bradstreet, Hoovers, Companies House GOV.UK.
B. Paperwork. Your company will be verified using:
- an official registration document, such as Articles of Incorporation, Government Issued Business License, or
- a copy of a recent: company bank statement, company phone bill, or major company utility bill (i.e. power bill, water bill, etc.).
STEP 2: Callback process
The last step is a callback process called the phone validation. Comodo/Sectigo will call you and asks to confirm your name and order to validate official company phone number.
Below are the 4 callback options. You don’t have to do all four things from below. Doing just one of them will be enough.
A. Yellow Pages Databases. Sectigo verifies your phone number via public Yellow pages Databases.
B. DUNS. The second way is to provide your DUNS number to Comodo/Sectigo. You can get your company’s DUNS number from this website: https://www.dandb.com/. If Comodo/Sectigo gets back to you and says that your DUNS listing does not contain a phone number, then you need to contact Dun & Bradstreet (at https://www.dandb.com/) and ask them to “add your company’s phone number to their business directory and on the report”.
C. Local phone database. If you don’t have a DUNS number, then the other thing you can do is to provide your company’s registration number for Comodo/Sectigo to check your company with your country’s governmental directories (e.g.: Corporation Division, Companies House, Department of State, etc). Please note that Comodo/Sectigo will be looking to see your company’s phone number listed there as well. Not all governmental directories have the companies’ phone numbers. If the governmental directory allows you to call them, email them, or use their website to add your phone number, then please go ahead and do that.
D. Legal Opinion. If the above two options (2.1 and 2.2) don’t work for you, then the third and last option to validate your phone number is to ask a CPA (Certified Public Accountant), or a Latin Notary, or an Attorney (Lawyer) to write, sign and send a letter to Comodo/Sectigo where they confirm your company name, address and phone number. You can find the sample letters below:
II. Renewal/Reissue Orders
For reissues and renewal order, instead of Step 1 and 2, you must contact Comodo/Sectigo Validation Center at https://sectigo.com/about/contact, click on “Submit a ticket here”, or choose Live Chat, select Validation Department and submit the following request (please replace  fields with the corresponding info):
Reason for the ticket: Validation
Order number: [Your Partner Order ID]
Subject: Business Validation
Please validate order [Partner Order ID] using the company name [Your Company Name], with [Registration/ID number] and [DUNS number].
Sectigo will then contact you for Step 2 or any necesssary updates to the Step 1.
Validation for Individuals
There are a few things that you need to do to pass the Individual Validation for your Comodo/Sectigo Code Signing Certificate.
STEP 1: (Optional) The first thing that you need to do is to provide your individual DUNS number to Comodo/Sectigo. You can get your individual DUNS number from this website: https://www.dandb.com/. Make sure that your DUNS listing contains your full name, address and phone number. If it doesn’t, then you need to contact Dun & Bradstreet (at https://www.dandb.com/) and ask them to “add your full name, address and mobile phone number to their business directory and on the report”.
Duns and Bradstreet is an international company and they have a database with individuals and companies from all countries (USA, Canada, United Kingdom, Australia, New Zealand, South Africa, Germany, Israel, etc). So, they work with international customers, too.
STEP 2: You need to provide the following documents to Comodo/Sectigo:
a) Government issued photo ID (driver’s license or passport);
b) One financial institution document (a bank statement or credit card statement less than six months old);
c) One non-financial document (gas bill, water bill, power bill).
STEP 3: You need to get attested by a legal authority by filling out the face-to-face verification form. You can download the form at this link. The face-to-face verification letter should be signed by a Notary, Latin Notary, registered Attorney, Certified Public Accountant (CPA), or a Justice Of The Peace. The legal authority should have accreditation and a license number that is available online.
If you decide to go with a Legal Attorney, he or she must be registered with the BAR, and the BAR should have the Attorney’s full name and license number. You can find an attorney in your country by looking into these worldwide legal directories: http://www.hg.org/legal.html
STEP 4: You need to provide all this information to Comodo/Sectigo Validation Department by contacting Comodo/Sectigo at https://www.comodoca.com/en-us/support/. Click on “Submit a ticket here”, select Validation Department and submit your request. Please include your Comodo/Sectigo Order ID in the subject and in the body of the message that you send to Comodo/Sectigo so that they know which order you are writing them about. You can find your Comodo/Sectigo Order ID on your SSL Certificate’s details page inside your SSL Dragon account. See the screenshot on the right.
If you don’t see your Comodo/Sectigo Order ID, then please open a ticket with us, or email us and let us know the name of the company or the name of the individual that you included in the SSL configuration form, so that we could provide you your Comodo/Sectigo Order ID.