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How to pass the validation for my Sectigo/GoGetSSL Code Signing Certificate?

Sunday, April 2nd, 2017

Sectigo/GoGetSSL Code Signing Certificates can be configured for a Business or for an Individual. If you configured your certificate as an individual, then you can go directly to the middle of this article, to the section called “Validation for Individuals”, where you will find detailed information about how to pass the validation as an individual. If you configured your certificate as company, then please continue reading.

Business Validation

Please send the necessary forms described below to Sectigo/GoGetSSL by opening a ticket with Sectigo/GoGetSSL Validation Center at https://sectigo.com/support. Click on “Submit a ticket”, select Validation Department and submit your request. Please mention your “Partner Order ID” in your message.

partner-order-idYou can find your “Partner Order ID” on the details page of your SSL Certificate inside your SSL Dragon account. See screenshot on the right.

I. New Orders

STEP 1: Business Validation
To pass Business validation, you may have to provide an official registration document, such as Business License, Article of Incorporation, and or Registration application.
Here are the BV options:

A. No paperwork. Your company’s legal existence will be checked via public government database using your company name and your unique Registration/Identification number OR via verified public 3rd party databases, such as GLEIF, Duns & Bradstreet, Hoovers, Companies House GOV.UK.

B. Paperwork. Your company will be verified using:

  • an official registration document, such as Articles of Incorporation, Government Issued Business License, or
  • a copy of a recent: company bank statement, company phone bill, or major company utility bill  (i.e. power bill, water bill, etc.).

STEP 2: Callback process
The last step is a callback process called Phone Validation. Sectigo/GoGetSSL will call you and asks to confirm your name and order to validate the official company phone number.
Below are the 4 callback options. You don’t have to do all four things from below. Doing just one of them will be enough.

A. Yellow Pages Databases. Sectigo verifies your phone number via public Yellow pages Databases.

B. DUNS. The second way is to provide your DUNS number to Sectigo/GoGetSSL. You can get your company’s DUNS number from this website: https://www.dandb.com/. If Sectigo/GoGetSSL gets back to you and says that your DUNS listing does not contain a phone number, then you need to contact Dun & Bradstreet (at https://www.dandb.com/) and ask them to “add your company’s phone number to their business directory and on the report”.

C. Local phone database. If you don’t have a DUNS number, then the other thing you can do is to provide your company’s registration number for Sectigo/GoGetSSL to check your company with your country’s governmental directories (e.g.: Corporation Division, Companies House, Department of State, etc). Please note that Sectigo/GoGetSSL will be looking to see your company’s phone number listed there as well. Not all governmental directories have the companies’ phone numbers. If the governmental directory allows you to call them, email them, or use their website to add your phone number, then please go ahead and do that.

D. Legal OpinionIf the above two options (2.1 and 2.2) don’t work for you, then the third and last option to validate your phone number is to ask a CPA (Certified Public Accountant), or a Latin Notary, or an Attorney (Lawyer) to write, sign and send a letter to Sectigo/GoGetSSL where they confirm your company name, address and phone number. You can find the sample letters below:

– Sample Accountant Letter
– Sample Legal Opinion Letter


II. Renewal/Reissue Orders

For reissues and renewal order, instead of Step 1 and 2, you must contact Sectigo/GoGetSSL Validation Center at https://sectigo.com/support. Click on “Submit a ticket”, or choose Live Chat, select Validation Department and submit the following request (please replace [] fields with the corresponding info):

Reason for the ticket: Validation
Order number: [Your Partner Order ID]
Subject: Business Validation 

Dear Sectigo!
Please validate order [Partner Order ID] using the company name [Your Company Name], with [Registration/ID number] and [DUNS number].

Sectigo will then contact you for Step 2 or any necessary updates to the Step 1.

Validation for Individuals

There are a few things that you need to do to pass the Individual Validation for your Sectigo/GoGetSSL Code Signing Certificate.

STEP 1: (Optional) The first thing that you need to do is to provide your individual DUNS number to Sectigo/GoGetSSL. You can get your individual DUNS number from this website: https://www.dandb.com/. Make sure that your DUNS listing contains your full name, address and phone number. If it doesn’t, then you need to contact Dun & Bradstreet (at https://www.dandb.com/) and ask them to “add your full name, address and mobile phone number to their business directory and on the report”.

Duns and Bradstreet is an international company and they have a database with individuals and companies from all countries (USA, Canada, United Kingdom, Australia, New Zealand, South Africa, Germany, Israel, etc). So, they work with international customers, too.

STEP 2: You need to provide the following documents to Sectigo/GoGetSSL:

a) Government-issued photo ID (driver’s license or passport);
b) One financial institution document (a bank statement or credit card statement less than six months old);
c) One non-financial document (gas bill, water bill, power bill).

STEP 3: You need to get attested by a legal authority by filling out the face-to-face verification form. You can download the form at this link. The face-to-face verification letter should be signed by a Notary, Latin Notary, registered Attorney, Certified Public Accountant (CPA), or a Justice Of The Peace. The legal authority should have accreditation and a license number that is available online.

If you decide to go with a Legal Attorney, he or she must be registered with the BAR, and the BAR should have the Attorney’s full name and license number. You can find an attorney in your country by looking into these worldwide legal directories: http://www.hg.org/legal.html

partner-order-idSTEP 4: You need to provide all this information to Sectigo/GoGetSSL Validation Department by contacting Sectigo/GoGetSSL at https://sectigo.com/support. Click on “Submit a ticket”, select Validation Department and submit your request. Please include your Sectigo/GoGetSSL Order ID in the subject and in the body of the message that you send to Sectigo/GoGetSSL so that they know which order you are writing them about. You can find your Sectigo/GoGetSSL Order ID on your SSL Certificate’s details page inside your SSL Dragon account. See the screenshot on the right.

If you don’t see your Sectigo/GoGetSSL Order ID, then please open a ticket with us, or email us and let us know the name of the company or the name of the individual that you included in the SSL configuration form, so that we could provide you your Sectigo/GoGetSSL Order ID.

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