How to pass the Extended Validation for my SSL Certificate?

Wednesday, March 23rd, 2016

ev2ev1You can check if you have an Extended Validation SSL Certificate by looking at the attributes of your SSL Certificate. Please open the two screenshots on the right in order to see where you can find the information about the validation type of your SSL Certificate.

Different SSL Certificate brands have different Extended Validation procedures. Please read the section that applies to your SSL Certificate brand below.

Comodo

You need to provide information about your company and your company’s phone number as a part of the Extended Validation. There are two things that you need to do:

1) Kindly download the following two forms:
– EV Certificate Request Form
EV SSL Subscriber Agreement
Both these documents are in PDF format. Please fill them in and sign them. You will need to provide them to Comodo Validation Center, in order to pass the Extended Validation process.

2) Please validate your phone number. There are three ways to do that. You don’t have to do all three things from below. Doing just one of them will be enough.

2.1) The first way is to provide your DUNS number to Comodo. You can get your company’s DUNS number from this website: https://www.dandb.com/. If Comodo gets back to you and says that your DUNS listing does not contain a phone number, then you need to contact Dun & Bradstreet (at https://www.dandb.com/) and ask them to “add your company’s phone number to their business directory and on the report”.

2.2) If you don’t have a DUNS number, then the other thing you can do is to provide your company’s registration number for Comodo to check your company with your country’s governmental directories (e.g.: Corporation Division, Companies House, Department of State, etc). Please note that Comodo will be looking to see your company’s phone number listed there as well. Not all governmental directories have the companies’ phone numbers. If the governmental directory allows you to call them, email them, or use their website to add your phone number, then please go ahead and do that.

2.3) If the above two options (2.1 and 2.2) don’t work for you, then the third and last option to validate your phone number is to ask a CPA (Certified Public Accountant), or a Latin Notary, or an Attorney (Lawyer) to write, sign and send a letter to Comodo where they confirm your company name, address and phone number. You can find the sample letters below:
– Sample Accountant Letter
– Sample Legal Opinion Letter

partner-order-idPlease provide the forms described in point 1, and any of the forms from points 2.1, 2.2, or 2.3 by contacting Comodo at https://www.comodoca.com/en-us/support/. Click on “Submit a ticket here”, select Validation Department and submit your request. Please mention your “Partner Order ID” in your message.  You can find your “Partner Order ID” on the details page of your SSL Certificate inside your SSL Dragon account. See screenshot on the right.

If you do not hear from Comodo in the next 3 days after you email them the information from above, then please call +1 (888) 266-6361 (Ext 4) to check the status of your SSL Certificate with Comodo. When you talk to them, you will need to provide them your “Partner Order ID”.

Thawte, GeoTrust, Symantec/VeriSign

If you bought an Extended Validation SSL Certificate with Thawte, GeoTrust, Symantec/VeriSign, then the certificate authority will work on validating the legal existence of your company via local public databases, as a part of the Extended Validation process. This may take between 1-3 working days. Please wait until one of the certificate authority representatives contacts you about any additional information that they may need you to provide them.

partner-order-idIf you do not hear from the Certificate Authority representatives in the 5-7 days, then please call +1 (520) 477-3152 (Ext 2) to check the status of your SSL Certificate with the Certificate Authority. Please note that Thawte, GeoTrust, Symantec/VeriSign are all owned by Symanec, and they all have the same phone number provided above.  When you talk to them, you will need to provide the “Partner Order ID”, which you can find on the details page of your SSL Certificate inside your SSL Dragon account. See screenshot on the right.

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