The validation process is completed by the SSL provider, also called Certificate Authority (CA). The CA will contact you during the validation process to confirm that you are indeed the owner of the domain.
The certificate you purchase from SSLDragon will be validated by one of the following CA: DigiCert, GeoTrust, Thawte, Sectigo, RapidSSL.
You can contact the Certificate Authorities directly when you have any questions related to your SSL Certificates. You can contact them anytime, either by phone or email, or better – by using the Live Chat feature.
Please don’t forget to mention your Partner Order ID, which you can find on the SSL Certificate’s details page inside your SSL Dragon account (see screenshot on the right).
Here is the contact information of all Certificate Authorities we collaborate with:
Live Status Checker: https://secure.trust-provider.com/products/ORDERSTATUSCHECKER
Live Chat & Ticket System: https://sectigo.com/support
Phone (USA): +1 (888) 266-6361
Phone (International): +1 (914) SECTIGO (732-8446)
Online chat: https://www.thawte.com/chat/chat_sales.html
Phone (USA): +1 (888) 484 2983
Phone (UK): +44 203 450 5486
Phone (Australia & Asia Pacific): +61 3 9914 5641
More contact information on Thawte’s official website
Online chat: https://www.geotrust.com/support/chat/
Phone (USA): +1 (866) 511-4141
Phone (UK): +44 203 0240907
Phone (Australia): +61 3 9914 5661
More contact information on GeoTrust’s official website
Online chat: https://www.rapidssl.com/chat/intro.html
Phone (USA): +1 (866) 795-4669
Phone (Europe, UK, Australia): +44 203 024 0906
Phone (USA): +1 (801) 701-9600
More contact information on DigiCert’s official website