This is one of the most frequent questions that we get. Unfortunately we cannot send you the Private Key, because it is private, and we do not store it anywhere in our system and database. The Private Key is always confidential, and it is only you as the SSL Certificate owner who should have it. If we were to have or store your Private Key, this would compromise the “security” of your SSL Certificate.
If you generated your CSR code on the CSR Generator on our website, then the CSR and the Private Key were both shown to you when you generated your CSR code. They were also sent to your email address that you included in your CSR. The message that was sent to your email address came from [email protected] and has the following subject: “Your CSR code and your Private Key”.
If you generated your CSR on your server, then your CSR code and your Private Key were both provided to you by your server. You had to copy both on your computer or email, and store them in a safe place. In some cases, some servers may show the CSR code and the Private Key, and at the same time store both these pieces of code for you on the server. In other cases, the server only provides you the CSR code and keeps the Private Key hidden on the server.
This being said, please look for the Private Key in your email address or on the server. If you cannot find it, then please generate a new CSR code on your server, or on the CSR Generator on our website. The CSR code will come with a Private Key. Once you generate a new CSR code and Private Key, then please go to the SSL Certificate details page inside your SSL Dragon account, and click on the “Reissue certificate” button from the left side bar on the page. You will have to pass the domain validation again, and once you do that, the SSL Certificate will be re-issued to you based on the new CSR code that you entered. Also, the re-issued SSL Certificate will pair with the Private Key which came along with the new CSR code.
If you cannot find the “Reissue certificate” button on the SSL Certificate details page inside your SSL Dragon account, then please send us the new CSR code via a Support Ticket inside your SSL Dragon account, or directly at [email protected] and we will re-generate the SSL Certificate for you, using the new CSR code. Please do not send us the Private Key, so as only you should be the one to have it. Store it in a safe place in your email or computer.