Refund Policy
25-Day Refund Policy for all our SSL Certificates
Important: The Refund Policy DOESN’T apply on LEI Codes. You can receive a refund for an LEI Code only IF it wasn’t issued. Once issued, you CAN’T receive a refund for your LEI Code.
SSL Dragon exists to deliver the best digital certification services you can imagine, and your satisfaction is our highest priority.
This is why we guarantee the quality of our services with a full 25-Day Money-Back Warranty on all Sectigo, GoGetSSL, DigiCert, GeoTrust, RapidSSL, and Thawte SSL certificates available for purchase from our website. You receive this warranty automatically after making your purchase. During the 25-day warranty period, you have the right to cancel your order if the certificate does not meet your needs or if you have changed your mind.
We want you to be completely satisfied with our SSL certificates, so if you need to initiate a warranty refund, please contact our dedicated support team via live chat, email, or by opening a ticket inside your account. Your refund request should include the following information: your full name, the SSL certificate’s name, and the date when you ordered the SSL certificate from us. This data will help us identify your order quickly so that we can refund your payment for the SSL certificate in the shortest time possible.
Our highly skilled and experienced SSL Dragons are always available to help you solve any issue or clear up any confusions. We recommend enlisting our team to help resolve any issues before giving up on your certificate. If you still want to cancel your order or request a refund, simply go to “My Services” inside your account, click on the SSL certificate that you would like refunded, and cancel it.
The refund is usually processed within 24-72 hours. You will be notified when your SSL certificate will be canceled and the payment will be refunded to you. You will be notified by e-mail or via the ticketing system inside your account. Also, after we issue the refund, it may take another 5-10 days for the refund to show up on your credit/debit card statement.
Please Note: The 25-Day Money-Back Warranty may not apply to additional SAN (Subject Alternative Names) purchases because of certain limitations in the state of California. Please contact our Support Team for further details.
If you have questions regarding our policy or your order, please contact our Support Team.
Customers
The above 25-Day Refund Policy applies to all our direct customers. Please read the above Refund Policy if you are an existing customer or if you are a potential customer.
As stipulated above, we offer a full refund for SSL certificates which are canceled within 25 days of the purchase date, and for which we receive a refund request within 25 days of the purchase date.
Also, please note the restriction to our refund policy regarding additional SAN purchases. Certificate Authorities often refuse the refund requests for additional SANs, so refund requests for SANs must be considered on a case-by-case basis.
Resellers
The above 25-Day Refund Policy applies to all our Resellers. Please read the above Refund Policy if you are a Reseller, as the above Refund Policy applies to you. Any order made by our Resellers can be canceled anytime. However, the Reseller is entitled to a full refund for the purchase of the SSL certificate only if the cancellation and the refund request is made 25 days or less from the purchase date. No refunds will be made after 25 days from the purchase date.
If you are a reseller, please make sure to include a similar refund policy stipulation on your website, so that your customers understand the 25-day cutoff for refund requests.
Enterprise
The above 25-Day Refund Policy applies to all our customers, including Enterprise customers. Please read the above Refund Policy if you are an existing Enterprise customer, or if you are a potential Enterprise customer since the above Refund Policy applies to you as well.
As stipulated above, we offer a full refund for SSL certificates which are canceled within 25 days of the purchase date, and for which we receive a refund request within 25 days of the purchase date.
Also, please note the restriction to our refund policy regarding additional SAN purchases. Certificate Authorities often refuse the refund requests for additional SANs, so refund requests for SANs must be considered on a case-by-case basis.
Please contact us if you need any assistance. One of our dedicated enterprise account managers will be more than glad to help you with any questions that you may have.