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Refund Policy

25 Days Refund Policy for all our SSL Certificates

refund

Your satisfaction is extremely valuable to us. Our main purpose is to deliver you the best digital certification services that you can imagine.

This is why we guarantee the quality of our services with a full 25 Days Money Back Warranty on all Comodo, Symantec, GeoTrust, RapidSSL and Thawte SSL certificates that can be purchased from our website. You receive this warranty period instantly after making your purchase. During this warranty period of 25 days, you have the right to cancel your order if the certificate does not meet your needs or you have changed your mind. Any request made after 25 days after the purchase date cannot be satisfied by us.

We want you to be completely satisfied with our SSL certificates, so feel free to contact our professional and dedicated support team through our live chat, email, or by opening a ticket inside your account. Your cancellation or refund request should include the following information: your full name, the SSL Certificate’s name and the date when you have ordered the SSL Certificate from us. This data will help us identify your order quickly and easily, and refund your payment for the SSL Certificate in the shortest time possible.

Our highly skilled and experienced SSL Dragons are always available to help you solve any issue or clear any confusions. However, if you still want to cancel your order or request a refund, simply go to “My Services” inside your account, click on the SSL Certificate that you want to request a refund for and cancel it.

The refund is usually processed within 24-72 hours. You will be notified when your SSL Certificate will be cancelled and the payment will be refunded to you. You will be notified by e-mail or via the ticketing system inside your account. Also, after we issue the refund, it may take another 5-10 days for the refund to show up on your credit/debit card statement.

Note: The 25 Days Money Back Warranty may not apply to additional SANs (Subject Alternative Names) purchases because of certain CA limitations. Please contact our Support Team for further details.

If you have questions regarding our policy or your order, please contact our Support Team.

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