Refund Policy
25 Days Refund Policy for all our SSL Certificates
Your satisfaction is extremely valuable to us. Our main purpose is to deliver you the best digital certification services that you can imagine.
This is why we guarantee the quality of our services with a full 25 Days Money Back Warranty on all Comodo, Symantec, GeoTrust, RapidSSL and Thawte SSL certificates that can be purchased from our website. You receive this warranty period instantly after making your purchase. During this warranty period of 25 days, you have the right to cancel your order if the certificate does not meet your needs or you have changed your mind. Any request made after 25 days after the purchase date cannot be satisfied by us.
We want you to be completely satisfied with our SSL certificates, so feel free to contact our professional and dedicated support team through our live chat, email, or by opening a ticket inside your account. Your cancellation or refund request should include the following information: your full name, the SSL Certificate’s name and the date when you have ordered the SSL Certificate from us. This data will help us identify your order quickly and easily, and refund your payment for the SSL Certificate in the shortest time possible.
Our highly skilled and experienced SSL Dragons are always available to help you solve any issue or clear any confusions. However, if you still want to cancel your order or request a refund, simply go to “My Services” inside your account, click on the SSL Certificate that you want to request a refund for and cancel it.
The refund is usually processed within 24-72 hours. You will be notified when your SSL Certificate will be cancelled and the payment will be refunded to you. You will be notified by e-mail or via the ticketing system inside your account. Also, after we issue the refund, it may take another 5-10 days for the refund to show up on your credit/debit card statement.
Note: The 25 Days Money Back Warranty may not apply to additional SANs (Subject Alternative Names) purchases because of certain CA limitations. Please contact our Support Team for further details.
If you have questions regarding our policy or your order, please contact our Support Team.
Customers
The above 25 Days Refund Policy applies to all our direct customers. Please read the above Refund Policy if you are an existing customer, or if you are a potential customer, so as the above Refund Policy applies to you.
As stipulated above, we offer a full refund for the SSL Certificates which are cancelled within 25 days from the purchase date and for which we receive a refund request within these 25 days from the purchase date.
Also, please pay attention to our refund policy in regards to additional SAN purchases. Certificate Authorities often refuse the refund requests for additional SANs. Refund requests for SANs have to be analyzed individually, and the chances between getting an refund approval or denial are equal.
Resellers
The above 25 Days Refund Policy applies to all our Resellers. Please read the above Refund Policy if you are a Reseller, so as the above Refund Policy applies to you. All the orders made by our Resellers can be cancelled anytime. However, the Reseller is entitled to get a full payment refund for the purchase of the SSL Certificate only if the cancellation and the refund request is made 25 days from the purchase date. No refunds will be made after 25 days from the purchase date.
If you are a reseller, please make sure to include a similar refund policy stipulation on your website, so that your customers could know that their refund requests will be fulfilled if the refund request comes 25 days from the the day when they buy the SSL Certificate, and no refund requests will be fulfilled after the 25 days period from the purchase date ends.
Enterprise
The above 25 Days Refund Policy applies to all our customers, including Enterprise customers. Please read the above Refund Policy if you are an existing Enterprise customer, or if you are a potential Enterprise customer, so as the above Refund Policy applies to you.
As stipulated above, we offer a full refund for the SSL Certificates which are cancelled within 25 days from the purchase date and for which we receive a refund request within these 25 days from the purchase date.
Also, please pay attention to our refund policy in regards to additional SAN purchases. Certificate Authorities often refuse the refund requests for additional SANs. Refund requests for SANs have to be analyzed individually, and the chances between getting an refund approval or denial are equal.
Please contact us if you have any questions or if you need our help. One of our dedicated enterprise account managers will be more than glad to help you with any questions that you may have.
