Installation

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What is an SSL reissue and when will I need to request it?

The reissue of an SSL certificate means its replacement with a new SSL. The reissued SSL certificate will only be valid until the expiration of the original certificate.

You will need to request the reissue of your SSL certificate in any one of the following situations:

  • You have lost the private key for the certificate;
  • You have changed your web server/hosting provider;
  • You have changed your contact information and you need to update it on your certificate;
  • You feel that your private key is compromised.

The reissue of your SSL certificate is free of charge.

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Why we don’t offer SSL installation support via email, phone, tickets?

We provide little to no support on how to install an SSL Certificate. There are countless combinations of “hosting providers X hosting panels X operating systems X web servers types  X technologies X release versions” for us to be able to provide support for all of them.

Also, there are too many factors to take into consideration when installing an SSL Certificate for the setup to be correct and secure. These being said, we politely prefer to decline to offer any SSL installation instructions over the phone, email or ticketing system.

Here are three links where you can start the research on how to use your SSL Certificate with Outlook / Office 365:
– SSL Certificate Installation
– CPAC Certificate Installation
– SSL installation FAQ

There is a lot of information online on your particular server setup, so you may want to look into that as well. Alternatively, we recommend hiring a web developer or a system engineer who has installed SSL Certificates many times before.

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I installed the SSL certificate, but my site is still not secure – Why?
  1. One of the most common reasons why a website which has an SSL Certificate installed continues to show as insecure, is that your website continues to pull content, images or videos from unsecured HTTP links. You need to change all the links that you are pulling content from to HTTPS links, and your website will start showing as secure immediately.
  2. The second most common reason why a website may show insecure although you installed an SSL Certificate on it is that your server is outdated and/or doesn’t support the latest TLS settings requirements.
  3. The third most common reason why a website may show as insecure although you installed an SSL Certificate on it, is that you and other visitors continue to open your website through an unsecured HTTP link. You should put a redirect in the server configuration file or in the site’s htaccess file, so that whoever enters your website by typing “www.mywebiste.com” should be automatically redirected to https://www.mywebsite.com. With other words, you should put a redirect that sends all users to your secured site. Here are some articles on how to do this.
  4. You also might be missing the CA-bundle/Intermediate/Root SSL Certificates.
  5. Another problem might be the incorrect SSL installation.

All 5 reasons and any other can be revealed by checking how well was your SSL installed using these tools: SSL Server Test and Why No Padlock?

They will offer you a free report on your SSL Certificate installation along with detailed information on how to fix any vulnerabilities.

Also, we recommend you to read our article called: How to move your website from HTTP to HTTPS easily and with no pain. The article goes even further and comes with many more recommendations on what to check and do to have your website open from an HTTPS link correctly.

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