FAQs

A Wildcard SSL Certificate is specifically created to allow users to secure one single domain name and all its sub-domains. In other words, you can secure one single domain name and an unlimited number of sub-domains belonging to that domain name with one single Wildcard SSL Certificate.

You can add sub-domains to your server and they will be covered by your Wildcard SSL Certificate automatically. You do not need to re-issue your Wildcard SSL Certificate each and every time when you add sub-domains to it. The newly added sub-domains will be automatically covered by your Wildcard SSL Certificate.

NOTE: The subdomains that you can secure with one Wildcard SSL Certificate have to be either 1st level sub-domains (e.g.: *.example.com) or 2nd level sub-domains (*.mob.example.com). You cannot secure 1st and 2nd level sub-domains with one regular Wildcard SSL Certificate.  If you want to secure 1st level sub-domains and 2nd level sub-domains, you have to get a Multi-Domain Wildcard SSL Certificate or 2 separate Wildcard SSL Certificates.

For example, a regular Wildcard SSL Certificate allows you to secure:

1. One main domain name (example.com) and all its 1st level subdomains (*.example.com):
   1. my.example.com
   2. test.example.com
   3. dev.example.com
   4. mail.example.com
   5. (etc)
2. Or, one subdomain (mob.example.com) and all 2nd level sub-domains (*.mob.example.com):
   1. my.mob.example.com
   2. test.mob.example.com
   3. dev.mob.example.com
   4. mail.mob.example.com
   5. (etc)

In order to secure one domain and all its sub-domains as shown in the first example, you have to include *.example.com as a common name (domain name) when creating a CSR (Certificate Signing Request). If you want to secure 2nd level sub-domains, then you have to enter *.mob.example.com as a common name (domain name) when creating a CSR (Certificate Signing Request).

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If your Credit / Debit Card payment via our default payment processor (Stripe) fails, you can always pay using a Credit/ Debit Card via PayPal. Here is how to do that:

1. Please go to “My Invoices” page inside your SSL Dragon account to see the unpaid invoice for your order: https://my.ssldragon.com/clientarea.php?action=invoices
2. Click on your unpaid invoice to open it;
3. Select PayPal as a payment method and click the orange “PayPal Checkout” button on the top right of the screen;
4. When you are on the PayPal payment page, you can click on the “Pay with Debit or Credit Card” button (see screenshot on the right).

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Yes, you can change the company name that your SSL Certificate is issued to. The procedure involves the reconfiguration and reissue of your SSL Certificate, and there are some additional steps if you have a Business Validation or Extended Validation Certificate.

Domain Validation SSL Certificates

You can reissue your SSL Certificate from your SSL Dragon account by following the next steps:
1) Log into your SSL Dragon account;
2) Go to “SSL Certificates” -> “My SSL Certificates“;
3) You will see the list of products that you bought from SSL Dragon. Click on the SSL Certificate which you would like to reissue;
4) Click on the “Reissue certificate” button on the left side (see the screenshot on the right);
5) Reconfigure your SSL Certificate. As a part of the reconfiguration, please create a new CSR code and enter the new company name, locality (city or town), state or province, and country in it.
6) For Multi-Domain SSL – Don’t forget to include the SAN list in the SANs field;
7) After reconfiguring your SSL Certificate, you will have to pass the Domain Validation again.

For Domain Validation SSL Certificates, your SSL Certificate will be reissued for the new domain name after you pass the domain validation successfully.

Business Validation SSL Certificates

To change the company name in your Business Validation SSL Certificate, you have to go through the same reconfiguration and domain validation process as described under the “Domain Validation” section above. After that, you have to pass the entire Business Validation process again, so as the Certificate Authority needs to verify the legal existence of your new company, and your company’s phone number. You can read how to pass the Business Validation process at this link.

Your BV SSL Certificate will be reissued for the new company name after you pass the Business Validation process again.

Extended Validation SSL Certificates

To change the company name in your Extended Validation SSL Certificate, you have to go through the same reconfiguration and domain validation process as described under the “Domain Validation” section above. After that, you have to pass the entire Extended Validation process again, so as the Certificate Authority needs to verify the legal existence of your new company, and your company’s phone number. You can read how to pass the Extended Validation process at this link.

Your EV SSL Certificate will be reissued for the new company name after you pass the Extended Validation process again. 

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 Sectigo Personal Authentication Certificate helps businesses reduce the risks and threats associated with using standard passwords by enabling the two-factor authentication of users. If you need a stronger guarantee that the person logging into your company network or account is your legitimate employee, CPAC SSL Certificates will allow you to secure your sensitive and private customer or corporate data by enabling the industry standard used by banks all over the world – two-factor authentication – seamlessly integrating the certificate as a second authentication element. In this way, you will protect your company access, including remote, from any hackers attempting to steal usernames and passwords. 

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You can check whether your SSL Certificate requires Domain Validation, Business Validation or Extended Validation by looking at the attributes of your SSL Certificate. Please open the two screenshots on the right in order to see where you can find the information about the validation type of your SSL Certificate.

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Yes, absolutely.

The Multi-Domain (UCC/SAN) SSL Certificate allows you to secure multiple domains or subdomains which are hosted either on one IP address or different IP addresses. This SSL Certificate type was particularly designed to secure multiple websites within one single SSL Certificate as an easy-to-use and cost-effective solution. 

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Sectigo Personal Authentication Certificates provide you the highest level of protection by enabling end-to-end encryption of your email communications. By signing and encrypting your outgoing email messages, you protect them from Man-in-the-Middle attacks, https proxies, or packet-sniffers, therefore your messages can’t be intercepted and decrypted by a malicious third party.

Encrypting Email Messages guarantees their privacy and integrity, while digitally signing the messages authenticates you as being the genuine sender. In this way, you will secure yourself and your business from accidental or fraudulent data exposures, privacy breaches, and other potential security threats associated with business communication.

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You can receive a refund ONLY for the additional domains (SANs) that you bought and NOT used.

If you have already activated the SAN (additional domain) for a particular domain name, then you cannot be refunded for that specific domain name.

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You can add sub-domains to your server and they will be covered by your Wildcard SSL Certificate automatically. You do not need to re-issue your Wildcard SSL Certificate each and every time when you add sub-domains to it. The newly added sub-domains will be automatically covered by your Wildcard SSL Certificate.

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A Multi-Domain (SAN) SSL Certificate is specifically created to allow users to secure multiple domains and/or multiple sub-domains with one single SSL Certificate. Depending on the SSL Certificate product and brand, the certificate will include a different number of additional domains (called SANs) at the price quoted on the SSL Certificate’s details page (see screenshot on the right).

For example, a Multi-Domain (SAN) SSL Certificate that has 4 domains by default allows you to secure:

• Four different domains:
  1. mysite.com
  2. example.com
  3. abcxyz.com
  4. demo123.com

• Four different subdomains:
  1. my.example.com
  2. mail.example.com
  3. test.mysite.com
  4. account.mysite.com

• Four different domains and subdomains:
  1. example.com
  2. my.example.com
  3. abcxyz.com
  4. mail.demo123.com

NOTE: Here is how you should configure your Multi-Domain SSL Certificate on our website: When you generate a CSR (Certificate Signing Request), please include one single domain name or sub-domain in it, such as: www.example.com. The rest of the domains or sub-domains, which are called SANs (2nd, 3rd, 4th domains or sub-domains) should be included in the fields for additional domains. You will see the fields for additional domains on the SSL Certificate configuration form, right under the text area for the CSR (see screenshot on the right).

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